 |
|
| Support Options | |||||||||
| FAQs | |||||||||
Support
support@protocolanalytics.com(949) 255-5808
At Protocol Analytics we are dedicated to customer satisfaction. If you should experience any difficulties in using your software a number of support options are available to you.
Support Options
| Software Updates |
We are constantly striving to improve our software and bring you new features. Software updates are available via the website at updates@protocolanalytics.com. Please ensure that you are using the latest release of software before reporting a problem. |
| Frequently Asked Questions |
A large number of support issues can be resolved quickly via the frequently asked questions list on our web site. |
| You can contact us at support@protocolanalytics.com. Please give us details of the software version you are using. Your operating system name and version and the problem you are experiencing | |
| Telephone |
If you wish to discuss your issue with one of our support engineers then you can contact us by phone at (949) 255-5808. Our office hours are 8am to 5pm PST. |
| FAX |
You can also fill in our Support Request Form and fax a copy of your support question to Protocol Analytics at (949) 509-7703. |
Frequently Asked Questions
| Product Registration | Can only see trace summary and trace viewer – check registration Cannot read trace file – no reader installed for file type Evaluation period expired |
| Windows Configuration | Window goes off screen – minimum resolution 1024x768 Dot Net not installed |
Fault View |
No Action Vector message – A state transition in your trace file has been encountered that the software cannot resolve. Please send a copy of you trace file to Protocol Analytics with a description of the problem |
SCSI Performance View |
No Data Displayed in Graphs – The graphs only display SCSI Data. Ensure you have some SCSI commands in the trace file. |
|
© Copyright 2004 Protocol Analytics. All rights reserved. |
||